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Gold Frequently Asked Questions

What type of gold do you buy?

Gold 375 buy ALL unwanted, broken, damaged or scrap gold items regardless of condition. See fill list.

How much will I get for my gold?

Our prices are based on the two daily fixes on the bullion market. That means any quote give today may change over time and is impossible over the phone, so the only real way of giving you an accurate valuation is for us to examine the weight, carat and hallmark of your jewellery. What we can say is you will get the very best price possible. The vast majority of people are overjoyed with our offers.

What happens if I cannot get to your shop?

If you cannot get to one of our shops then use the link to request a postal pack. You will be sent a pre-paid special delivery freepost envelope; this allows you to send us up to £500 worth of gold, fully insured, free of charge. You simply pop your gold in the bag provided, pop it in the freepost envelope and await your offer. You will receive the same top quality service and high price as you would in one of our shops.

If I post my gold to you how long will it take for me to get an offer?

Once we receive your parcel, we shall initially check for hallmarks and calculate the price for each item excluding any stones that may be set in jewellery. We shall make you an online or telephone offer, should you wish to accept this offer, a cheque or cash shall be dispatched within 24 hrs. If you do not to accept the offer, your jewellery will be returned within 24 hrs (fully insured). Gold375.com is a free service and you will never incur any charges for postage etc, should you accept or decline our offer.

Do you accept un hallmarked gold?

Unhallmarked gold normally is bought outwith the UK, please bring it to one of our shops or end it to us and we will examine and test the gold contents to determine if it is 9ct, 14ct, 18ct or 22ct and will make you an offer based upon our results. If it is not gold you will be notified and your jewellery returned to you.

Do you accept gold plated or costume jewellery?

Sorry but No. We only accept gold, silver and platinum.

Do you buy gold coins?

Yes. They will be valued separately.

How do I know what type of gold I have?

There should be a 3 digit number on the hallmark.

  • 375 = 9 carat
  • 585 = 14 carat
  • 750 = 18 carat
  • 916 = 22 carat
  • 999 = 24 carat
  • 50 = Platinum

If I sell my gold how long have I got to get it back should I change my mind?

By law, you have 48 hours to ask for your jewellery back after a transaction has taken place. You can contact us on 01383 842666 to inform us you want your jewellery back and will post it back to your on receipt of our purchase price from you.

0141 775 2094

Branches UK

Find your local UK branch where we offer instore appraisal and valuations.

Alternatively use our request a postal pack.

Request Postal Pack

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Instore Services

We offer a range of money services in selected outlets.

Pay Day Loans
Cheque's for cash
Savings Clubs